CASE STUDY
Baylor Scott & White The Heart Hospital’s Digital Strategy Brings Annual Reports to Life

Baylor Scott & White The Heart Hospital is a leading destination for heart and vascular care in North Texas. Renowned for cardiovascular services, they sought a marketing strategy to showcase their clinical quality and outcomes, research and education, and community outreach. True North helped them convert their traditional outcomes book into an engaging and interactive digital experience.

THE CHALLENGE

Baylor Scott & White The Heart Hospital had an opportunity to elevate the annual outcomes report and create a new digital approach.

Baylor Scott & White The Heart Hospital  faced the challenge of providing detailed and visually appealing outcomes data that could be used for multiple purposes, such as recruitment, community engagement, and positioning themselves as a trusted authority in advanced heart and vascular care. Historically, large quantities of printed outcomes books were produced, which often resulted in waste and was not cost-effective. The goal was to create a solution that was more engaging, accessible, and efficient in conveying their message to various stakeholders.

OUR APPROACH

Revolutionizing annual reporting with interactive microsite and digital enhancements.

Based on our SWOT analysis, we recognized a few key optimizations to make to each campaign:

Annual Report

Redefining the Format for Annual Report Content

True North's strategy centered around utilizing digital technologies to redefine the traditional annual report book. Their goal was to create a dynamic and visually appealing outcomes microsite that would offer a rich digital experience tailored to modern audiences.

Digital

Extending Traditional Content Into Digital Exclusives

Tracking only qualified leads (30 seconds on the phone or form fill) to ensure optimization to the right metrics.

Landing pages to boost conversion

Built Targeted Landing Pages to Boost Conversion

Implementation of a focused landing pages to optimize campaign conversion rates.

THE WORK

Envisioning a new experience for annual reports

A comprehensive, up to 64-page book that followed a structured flow of topics from key cardiovascular service lines. Our team adhered to the brand while defining a unique, creative approach that elevates Baylor Scott & White The Heart Hospital.

View the Book

Interactive annual report connects providers to rich report data.

Mobile-first design brings report data to life in the palm of your hand.

Experience Baylor Scott & White The Heart Hospital's 2024 Outcomes
Annual Report

Our team focused on a mobile-first website experience to enhance and extend the content from the traditional outcomes book.

View the Website
Plano Hospital Volumes
Susan Dorval

“From concept to execution, the True North team were great partners to elevate our 2024 Outcomes report. We look forward to continuing to work with them on this project in the future."

5 Stars
Susan Dorval
Director of Quality at Baylor Scott & White The Heart Hospital - Plano

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