CASE STUDY

Driving Charlotte Radiology's Expansion and Digital Optimization

Mammography is a critical modality for Charlotte Radiology, a leading breast services imaging expert, in addition to providing outpatient diagnostic imaging and vascular and interventional radiology services in the Charlotte, NC market. True North was hired to improve digital performance to capture more market share and help Charlotte Radiology enter new sub-markets.

THE CHALLENGE

Precision Digital Marketing to Drive Patient Volume

In an intensely competitive market, promoting service lines like mammography have increasing consumer search demand, precision marketing is critical. Charlotte Radiology knew they needed a partner who could reach exactly the right consumers, drive them to action, and continuously optimize campaigns accordingly.

OUR APPROACH

Elevating Key Imaging Modalities Nationwide

Media strategy

Developing a Robust Media Strategy

To drive success for Charlotte Radiology’s breast services outpatient imaging centers and physician practice businesses, True North developed a robust performance media strategy in line with the client’s brand strategy. This plan was designed to ensure the effective promotion and growth

Optimization

On-Going Optimization to Maximize Efficiencies

The strategy included a thorough approach to optimization, aiming to maximize efficiency and deliver measurable outcomes. By focusing on data-driven decisions, the approach ensured continuous improvement of imaging service offerings.

Tailored strategies

Tailored Strategies to Drive Mammogram Volume

Comprehensive performance media strategies and optimization planning tailored to enhance mammography volumes.

THE WORK

Creating a Media Strategy to Drive Lead Efficiency

Our team of media specialists identified opportunities for streamlining ad groups, adjusting brand bids, and removing broad match keywords. Precision targeting focused on high intent keyword bids to engage and convert the appropriate audience.

THE WORK

Landing Pages Built for Education and Conversion

A conversion-focused landing page drove more leads by creating a streamlined user experience with clear calls-to-action. By using persuasive content, strong visuals, and trust elements like testimonials, these pages eliminate distractions and focus on engagement. Optimized forms, buttons, and mobile-friendly designs further enhance conversions, increased lead generation effectively.

RESULTS

Driving Efficiency and Quality in Lead Generation

Exceeding Industry Standard Ad Engagement

  • 177K ad impressions, 13k clicks
  • 7.49% CTR (3.27% is industry average)

Optimized Lead Generation Efficiency

    • 4,466 total leads
    • 340% increase in conversion rate (CVR to 33.63% CVR (3.4% industry average)
    • 86% reduction in cost per lead (CPL) to $10 CPL ($78 industry average)

    Alignment to Business Metrics

    • Average 50% conversion to booked appointment
    Melissa Weston

    "True North is hands down the best team to expand our markets and drive demand.”

    5 Stars
    Melissa Weston
    Senior Vice President of Marketing at US Radiology Specialists

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